iPhone Duo owners report inner display failures hours after purchase
Problem
Several iPhone Duo owners say the foldable inner screen failed within hours of buying the phone, with no official word from Apple on how widespread the issue is.
- Inner display failures reported within hours of purchase
- One owner cited a crack after about 6 hours and fewer than 20 folds
- Apple has not said how widespread the issue is or what causes it
- Durability test showed the hinge jamming after a sand and dirt bath
- Phone priced at $2,000; screen repair may cost about $1,000
Complaints have appeared since the iPhone Duo foldable went on sale on October 23, with some owners saying the inner display failed within hours of purchase, sometimes during setup or after only a few folds. According to user complaints, one owner in Australia said the screen cracked along the hinge after about 6 hours and fewer than 20 openings, after feeling something beneath the display and hearing a crack.
An owner in Dallas said the screen cracked before setup finished, and that the hinge became tight after roughly 4 folds with a loud pop when pushed past resistance. Another user reported a failure less than 7 hours after collecting the phone, feeling an impact when fully opened while using a folio case, while a fourth described cracking, discoloration and a black line around the crease of a 6-hour-old unit.
Apple has not yet said how widespread the failures are or whether they share a cause, and no repair or replacement programme has been announced. In a JerryRigEverything durability test, a heavy sand and dirt bath jammed the hinge so the phone no longer closed fully despite its IP68 rating, while Apple's handling guide tells owners to keep sand and grit away from the hinge and check it is clean before opening.
In a bend test, bending the phone backwards produced green lines on the inner display, which eventually stopped responding to touch, while the Galaxy Z Fold 8's inner display kept working in an earlier test. One report puts the iPhone Duo at $2,000, with a damaged AMOLED panel potentially costing about $1,000 to repair. Owners who notice anything unusual when opening the phone should stop using it and contact Apple.
No store prices are available yet for Egypt, Saudi Arabia or the UAE, and the phone is not listed by MobiArabia in these markets. We will add local prices when they appear, and buyers deciding now may prefer to wait until the picture on these failures is clearer.
